Questions, answered

Cash is collected at the door, verified against every booking ID the same day, and reported to you daily. Transfers follow the settlement schedule agreed in your contract, and collected amounts are netted against your monthly invoice.

We confirm the address and a location pin with your customer the evening before delivery, which prevents most failed attempts. If an attempt still fails, our customer service team follows up with the consignee to arrange redelivery.

Return terms are agreed in your contract and handled case by case, with full visibility in your reporting. Talk to us about the return profile of your products and we will set terms that fit.

Same-day in Dubai. Next-day in Sharjah, Ajman and Abu Dhabi city limits. UAQ, RAK, Fujairah and Al Ain within 48 to 72 hours. Western Region on a weekly scheduled run. The GCC and the rest of the world through partners.

On the shelf volume your goods actually occupy, in simple monthly bands starting at AED 360 for up to 2 CBM. Billing starts the day your stock arrives and your first month is pro-rated. No hidden fees.

A flat AED 5.20 per order up to 5 kg volumetric, plus AED 1 per item beyond five items in an order. Packaging materials are included. Delivery is charged separately on your rate grid.

Compensation is 50% of the product’s selling value, up to USD 25 per domestic shipment and USD 100 per international shipment. Additional cover for high-value goods can be arranged on request.

Gold, cash, narcotics and other restricted goods. Perfumes and liquids need special handling. See the full prohibited items list linked in the footer, and ask us if you are unsure about a product.

Today our fulfillment team works orders directly from your store. Direct Shopify integration is first on the platform roadmap, followed by WooCommerce and marketplaces.

Request a quote through the website or call 600 544 360. We usually respond within one business day, and most merchants start with a one-week live trial so both sides can calibrate.